Frequently Asked Questions
Everything you need to know about shopping with pholoh.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply initiate your return through our online portal.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna.
Are pholoh products ethically made?
Yes, we partner with certified manufacturers who prioritize fair labor practices and sustainable material sourcing to ensure quality and integrity.
Can I change or cancel my order?
Orders are processed quickly, but we allow changes or cancellations within 2 hours of purchase. Please contact our support team immediately for assistance.